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SHIPPING & RETURNS

Refund policy

We have a 20-day return policy, which means you have 20 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at chasing air.clothing@gmail.com  If your return is accepted we will provide you with an address to ship to at your own cost. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at chasing air.clothing@gmail.com

 

Damages and issues 


Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please inspect all items for defects within five days of receiving them, if the item is not damaged or defective in transit, and is therefor damaged within your care we cannot accept a return.

 

Exceptions / non-returnable items 


Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges 


Unfortunately, at this time we do not accept exchanges. However, if your item meets the correct returns criteria we can offer a full refund.

 

Refunds 


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipping policy

ORDER PROCESSING TIMES

 

UNITED KINGDOM

 

We currently only ship to the United Kingdom. We aim to have your product dispatched to you within 2-4 working days, and we aim to have it delivered within 7 working days.

We plan to expand our reach to Europe and the rest of the world as our company grows and expands.

We aim to have your product dispatched to you within 2-4 working days, and we aim to have it delivered within 7 working days.

Shipping Rates

UNITED KINGDOM

£4.00 GBP - Signed for delivery. Please allow 2-4 working days for delivery after receiving the dispatch notification.

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